Privacy Policy

1. Information We Collect

When you register and use our chat/booking system and connect your Google and Outlook Calendar, we collect:

• Your name and email address
• Booking details (service, date, time)
• Calendar event data (only for bookings you create)
• Technical information (IP address, browser type)

2. How We Use Your Information

We use your information to:

• Create and manage your bookings
• Sync appointments with your Google Calendar
• Send booking confirmations and reminders
• Improve our service

3. Data Security

We implement industry-standard security measures including:

• Encryption of sensitive data
• Regular security audits
• Limited access to personal information

4. Data Sharing and Disclosure

We do not share, transfer, or disclose your Google user data with any third parties except in the following circumstances:

• With Google as necessary to provide the calendar synchronization service
• When required by law or to comply with legal processes
• To protect the rights, property, or safety of ArtyChat, our users, or the public

5. Data Retention and Deletion

We retain your Google user data only for as long as necessary to provide our services:

• Calendar data is retained only for the duration of your active use of our service
• Disconnect Option: You can unlink your Google account at any time by using the "Disconnect" feature in your account settings. This will immediately revoke our access to your Google Calendar data.
• You can also request manual deletion of your Google user data by contacting us at [email protected]
• Upon account deletion, all associated Google user data will be permanently deleted from our systems within 30 days

6. WhatsApp Business Integration

When you connect your Meta (WhatsApp Business) account to our service:

• We access your WhatsApp Business account details to enable messaging functionality
• We can send and receive messages on your behalf through your connected WhatsApp Business account
• Message content and contact information is processed to provide our service
• Data Control: You can disconnect your Meta business account at any time to revoke our access to your WhatsApp Business data
• Disconnecting will stop any further data collection from your WhatsApp Business account

This integration is subject to Meta's WhatsApp Business Terms of Service and Privacy Policy.

7. Third-Party Services

We use Google Calendar API to sync your bookings. Google's privacy policy applies to their services.

8. ChatGPT and OpenAI Plugin Integration

If you connect ArtyChat to ChatGPT or another OpenAI client through our MCP integration, ArtyChat processes only the information needed to fulfill the actions you request and that your connected account is authorized to access.

• Data categories: account identity and email, business profile and locations, bookings and availability, customer/contact records, conversations and messages, orders and POS data, AI instructions, and auto-reply settings, depending on the tools and permissions you choose to use.
• Purpose: to authenticate your ArtyChat account and perform the read or write action you explicitly request through the connected OpenAI client.
• Recipients: requested results are returned to the OpenAI client you connected. ArtyChat does not sell this information to advertisers.
• OAuth retention: ArtyChat access tokens expire after 30 days and refresh tokens expire after 90 days. Refresh tokens are stored in hashed form and are rotated when used.
• User controls: you can disconnect the ArtyChat integration from the OpenAI client at any time. You may also contact [email protected] to request deletion or assistance with connected-account data.

Your underlying ArtyChat business records follow the retention and deletion rules that apply to your ArtyChat account and the services you use.